Thank you for choosing Greenacres E & C Pte Ltd for your online shopping needs. We value your satisfaction and aim to provide you with the best possible experience. Please review our return, refund, and exchange policy below:

1. Returns:

1.1 Eligibility for Returns:

• You may return a product within 24 hours of receiving it.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1.2 How to Initiate a Return:

• To initiate a return, please contact our customer support team at sales@greenacres.com.sg.
• Provide your order number, the reason for the return, and, if possible, attach relevant images.
• Our team will guide you through the return process.

2. Refunds:

2.1 Eligibility for Refunds:

• Refunds will be processed for items that are damaged, defective, or not as described.
• Returns due to change of mind or dissatisfaction with the product are subject to our discretion.

2.2 Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be credited to the original payment method used during the purchase.
• Refunds may take 1-3 business days to reflect in your account.

3. Exchanges:

3.1 Eligibility for Exchanges:

• Exchanges are available for defective or damaged items.
• If you need to exchange a product, please contact our customer support team at sales@greenacres.com.sg.

3.2 Exchange Process:

• We will provide instructions on how to return the defective item.
• Once the return is received and approved, a replacement item will be shipped to you.

4. Exceptions:

4.1 Non-Returnable Items:

• Certain items, such as such as perishable goods, personalized products, and gift cards, are non-returnable.

4.2 Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part.

5. Contact Information:

• For any questions regarding our return, refund, and exchange policy, please contact our customer support team at sales@greenacres.com.sg.

6. Changes to the Policy:

• Greenacres E & C Pte Ltd reserves the right to update or modify this return, refund, and exchange policy at any time. Please check our website for the latest version.

We appreciate your trust in Greenacres E & C Pte Ltd. If you have any concerns or need further assistance, feel free to reach out to our customer support team.