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Cancellation / Refund Policy

Thank you for shopping with Greenacres E & C Pte Ltd. We strive to provide you with the best products and services, and we understand that there may be instances where you need to cancel an order or seek a refund. Please review our refund and cancellation policy below:

1. Cancellation Policy:

1.1 Order Cancellation:

  • You may cancel your order within 24 hours of placing it.
  • To cancel your order, please contact our customer support team at (+65) 6252 5245 with your order number and reason for cancellation.
  • Orders that have already been processed or shipped cannot be canceled.

2. Refund Policy:

2.1 Eligibility for Refund:

  • Refunds are issued under the following circumstances:
    • The product received is damaged, defective, or not as described.
    • The order is canceled within the specified time frame.

2.2 How to Request a Refund:

  • To request a refund, please contact our customer support team within 24 hours of receiving the product.
  • Provide your order number, a description of the issue, and, if possible, attach relevant images.
  • Our team will review your request and provide instructions on the next steps.

2.3 Refund Process:

  • Refunds will be issued to the original payment method used during the purchase.
  • Once your refund is approved, it may take 1-3 business days for the amount to be reflected in your account.

3. Exceptions:

3.1 Non-Refundable Items:

  • Certain items, such as perishable goods, personalized products, and gift cards, are non-refundable.

3.2 Late or Missing Refunds:

  • If you haven't received a refund within the specified time, please check with your bank or credit card company before contacting us.

4. Contact Information:

  • For any questions regarding our refund and cancellation policy, please contact our customer support team at 6252 5245.

5. Changes to the Policy:

  • Greenacres E & C Pte Ltd reserves the right to update or modify this refund and cancellation policy at any time. Please check our website for the latest version.

Thank you for choosing Greenacres E & C Pte Ltd. We appreciate your understanding and cooperation.